Refund policy

Last updated: October 17, 2026

We want you to be happy with your Wayglen gear. If something isn't right, here is how returns, refunds and exchanges work.

Returns

You can return an item within 30 days of delivery if it meets these conditions:

  • It is unused, unwashed and in its original condition.
  • It is in its original packaging, with all tags and accessories.
  • You have your order number or proof of purchase.

Please email us at wayglenhq@gmail.com before sending anything back. We will confirm your return and tell you where to send it. Items sent back without contacting us first may not be accepted.

Return shipping

For change-of-mind returns, you pay the return shipping cost. If your item arrived damaged, defective or not as ordered, we will cover the return shipping, or arrange a replacement or refund without requiring a return where that makes sense.

Damaged, defective or incorrect items

If your order arrives damaged, has a fault, or isn't what you ordered, email us within 14 days of delivery with your order number and clear photos. We will replace the item or refund you, whichever you prefer.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days. Your bank or card company may take additional time to post the refund.

Original shipping fees are non-refundable, except where we sent the wrong or a faulty item. Duties, taxes and brokerage fees paid to the carrier at delivery, if any, are handled by the carrier and may not be refundable by us.

Exchanges

If you need a different size or colour, email us and we will check availability. The quickest way is usually to return the original item and place a new order.

Items we can't accept back

  • Items that have been used, washed, altered or damaged after delivery.
  • Items marked as final sale.
  • Gift cards.

Cancellations

You can cancel an order before it ships. Email us as soon as possible with your order number. Once an order has shipped, you will need to follow the return process above.

Contact us

Questions about a return? Email wayglenhq@gmail.com and we will get back to you within 1 to 2 business days.