Shipping policy

Last updated: October 17, 2026

Wayglen ships carry-on gear from China to customers in Canada. Here is what to expect.

Where we ship

We currently ship to addresses in Canada. If you would like us to ship elsewhere, email us and let us know.

Processing time

Orders are processed within 2 to 5 business days. Processing times may be longer during sales, holidays and public holidays in China.

Delivery time

After your order ships, standard delivery to Canada usually takes 7 to 15 business days. These are estimates, not guarantees. Customs, weather and carrier delays can add time.

Shipping rates

Shipping costs are calculated at checkout based on your order and destination. Any free shipping offers will be shown at checkout.

Tracking

You will get an email with tracking information when your order ships. Tracking may take a few days to update after the first scan, especially for international parcels.

Duties and taxes

Your order is shipped from outside Canada, so it may be subject to Canadian import duties, GST/HST, provincial taxes or carrier brokerage fees. Where these are collected at checkout, they will be shown before you pay. Otherwise, the carrier may ask you to pay them at delivery. These charges are set by the Canadian government and the carrier, not by Wayglen, and they are the responsibility of the recipient.

Address accuracy

Please check your shipping address carefully at checkout. We are not responsible for orders sent to an incorrect address that you entered. If you need to change your address, email us as soon as possible. We can only change it if the order hasn't shipped.

Lost, delayed or damaged parcels

If your tracking hasn't updated for 10 days, or your order hasn't arrived 30 days after it shipped, email us with your order number and we will investigate with the carrier. If your parcel arrives damaged, please follow the steps in our Refund Policy.

Contact us

Questions about shipping? Email wayglenhq@gmail.com.